General Terms - Park Opening

Adventure Wonderland is a family theme park aimed primarily towards families with children aged 3 to 10 years old.

1. We do not permit all adult or all child groups at any time.
2. All customers must be a ‘family unit’.
3. Park Tickets are only valid during the Ticket’s valid period for one visit. If you have a Complimentary Ticket which has been won in a raffle or auction, please check the type of ticket before visiting. (Wild Thing Tickets can only be used on ‘Wild Thing only’ opening dates and times and cannot be used on any park opening date).
4. We cannot refund tickets for the reason of adverse weather conditions.
5. Guests are reminded that for technical, operational, weather or other reasons, any attraction, ride or facility may be closed, altered, removed or be otherwise unavailable at any time without prior notice.
6. In order to keep all of our rides and attractions in working order, work may be required to maintain the rides and attractions throughout the year. We apologise in advance if there are attraction closures on the date of your visit and we assure you we will be working to re-open as soon as possible. Any scheduled closures will be listed on the opening times page. (Winter ride closures will be in place on winter park opening dates during Feb/March.)
7. ALL Children must be supervised by a responsible person, aged 16 or over, at all times.
8. Children under 2 Years old are admitted free during peak season (Full park).
9. Registered Disabled customers can use the Registered Disabled admission ticket which includes an adult carer admission (Reg. Disabled tickets can only be purchased by cash or debit/credit card. Vouchers and offers cannot be used in conjunction with this ticket type). Registered Disabled visitors must be with an adult carer at all times who take full responsibility of supervision.
10. Note: Some of our ride and attractions have age/height restrictions so please see the ‘Plan your Trip’ section of the website for full information.
11. Not all rides share the same opening times, last rides are variable throughout the season.
12. Please read any signs at ride entry and observe the operators instructions at all times.
13. The Ride Operator’s instructions must be obeyed at all times and the Management reserve the right to refuse entry onto the ride to any person without reason. Safety rules must be strictly observed.
14. Children must be accompanied by an adult on some rides – details can be found in the Plan your Trip section.
15. Adventure Wonderland tickets are not for resale by the end user, are non-refundable and have no cash value. Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.
16. Tickets booked in advance do not guarantee admission to Adventure Wonderland, especially during peak times and character/event days. Admission is on a first come first served basis therefore it is recommended that guests arrive early.
17. All the main rides and attractions are included with admission. There is an extra charge for Pony Rides and some coin operated amusements.
18. Adventure Wonderland reserves the right to vary admission rates without prior notice.
19. PLEASE NOTE: If you have left site there is no re-admission after the last admission time on any given day.
20. Details of your name and address are recorded and may be used for updating you with Adventure Wonderland news and information. These records are for Adventure Wonderlands’ sole use. Under the terms of the Data Protection Act, you have the right to advise us at any time if you do not wish to receive further contact from us. Please check our Privacy Policy for full information.
21. We are pleased to be able to offer our guests use of our car parks at no additional charge. However, ALL vehicles are parked at the owner’s risk. Adventure Wonderland cannot accept any responsibility for damage, loss or theft of any vehicles or their contents whilst on these premises.
22. Adventure Wonderland cannot accept responsibility for any items lost or damaged inside the park or car parks.

Park Rules and Regulations

1. We operate a NO SMOKING POLICY in the park. Please use the designated smoking areas which are between the Wild Thing and Alice buildings and four meters outside the ticket booth area.
2. The management of Adventure Wonderland reserves the right to refuse entry into the park to any person without reason and to carry out any searches of belongings or persons prior to or after entry to the park for reasons of security.
   
   Please note the following with regard to park admission:

• If the attraction reaches full capacity during peak times admission may be refused
• Any guest who appears to be under the influence of alcohol and/or drugs may be refused admission to the park or escorted from the park without the right to refund
• The use of illegal substances is strictly prohibited and any person found possessing, using or who appears to be under the influence of illegal substances will be refused admission or escorted from the park without the right to refund
• Any person found to be in the possession of an article deemed to be offensive or dangerous will be either refused admission or immediately escorted from the park without the right to a refund and be open to prosecution
• Adventure Wonderland is committed to ensuring that all our employees are treated with dignity and respect. We will therefore not tolerate any form of violence or aggression by our guests which may affect our staff or the enjoyment of our other guests. Admission will be refused or the guest will be escorted from the park without right to refund.

1. No dogs or pets are admitted into the park except for registered assistance dogs in a harness.(proof of registration may be requested).NO WHEELED FOOTWEAR OR WHEELED DEVICES are permitted within the park. These include, Skateboards, Roller Skates, Hoverboards, Roller Blades, Wheeled Shoes, Bikes, Trikes, Scooters or any other wheeled device or footwear. Please leave these items in your car.
2. Guests are requested to dress appropriately while here at our ‘Family’ theme park. Tops must be worn at all times.
3. You are able to bring a picnic with you and consume in the outside areas while you are here at the park.
4. You are not permitted to eat your own food within any of the buildings, rides or attractions.
5. By entering the park you consent to us photographing or filming you and using the resulting pictures for any promotional purpose without payment to you. If you do not wish to be photographed or filmed, please contact Guest Information on arrival.
6. Adventure Wonderland will not be held responsible for any photography carried out at the park by a third party.
7. Adventure Wonderland will not tolerate any form of aggression or any act or threat of violence to a member of our staff or guest at the Park. If such an incident should occur, steps will be taken to remove the person from the Park and if necessary the Police will be called.
   
   Examples of threatening or violent behaviour include:

• Intimidation
• Threatening behaviour in the form of verbal threats, gestures and obstruction etc
• Possession of any weapon, regardless of the lack of any overt threat to use it
• Being incapable whilst under the influence of drink & / or drugs
• Any unwanted physical contact
• Personal insults
• Sexual or racial harassment

We operate a ZERO TOLERANCE policy in regards to the above.

Online Ticket Terms

IMPORTANT. We use a ‘three check’ address/card verification when processing online payments. When purchasing tickets using our online booking system you must make sure:

• The card you are using is registered to you
• The name on card is the same as the name at the registered address
• The address entered in to our system matches your card statement address exactly, You must include your Full address

1. Tickets purchased online are for a visit date of your choosing. Failure to choose a date at time of booking or missing the date of your booked visit will void your ticket and no refunds will be given.
2. We do not offer refunds for non-attendance.
3. All admission tickets are 1-day tickets and can only be used once.
4. In the unlikely event that a transaction is not possible due to any technical reason, the online prices will not be made available for tickets purchased on arrival at the Park.
5. You must bring your email booking confirmation with you and show this either as printed or on your smartphone. The booking reference number must be visable.
6. Children under 2 years old are free on all park opening dates (Wild Thing and Christmas opening dates under 1’s are free).
7. We accept Visa & Mastercard debit and credit cards online.
8. We regret that we are unable to process transactions online using cards/banks registered outside of the UK. We do not accept American Express.
9. Online payments. When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then move funds to the value of your order to a pending area in your account (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly to us. However, if the transaction is not successfully completed (e.g. if the payment is declined or rejected by our system) then the funds will transfer from your pending area back to your account. Occasionally the ‘pending payment’ may remain on your account for between 3-6 days depending on your bank.
10. When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. No credit/debit card details are held on Adventure Wonderland or DigiTickets servers. Adventure Wonderland complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. Under the terms of the data protection act, you may request for your account to be closed and your record removed at any time by emailing info@adventurewonderland.co.uk or telephoning us on 01202 070144 between 10am-4pm Monday-Friday.
11. In order to serve you efficiently, reputable third-party banking (including Paypoint) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
12. When you purchase tickets online you will be given the option to receive information from Adventure Wonderland by email, this will allow us to keep you up to date with all park news, promotions or special offers.
13. In the event that you do not wish to be contacted for such purposes, ensure that the appropriate box is not ticked as you go through the checkout process. You may unsubscribe from our contact list at any time by clicking “unsubscribe” link at the bottom of a promotional email.

Summer Membership Terms

1. The Summer Membership permits entry to the registered card holder only during the membership validity period, any accompanying adults or children will be charged the current individual admission fee.
2. Cafe and gift shop 10% discount is only valid for purchases made by the card holder or an accompanying adult.
3. You must allow Adventure Wonderland to take a photo of each member which is associated with a Membership Card, this is stored securely on your membership account to ensure your card is not used by other people. Failure to allow a photo to be taken will void your membership and no refund will be given.
4. Membership cards can only be used by the registered card holder and not transferred to another person.
5. Membership allows entry as standard Admission.
6. The management reserves the right to alter or withdraw any promotions offered to members at any time for whatever reason without prior notice.
7. Whilst every effort will be made to ensure the Park/Wild Thing remains open as advertised, the management reserves the right to close part or all of the Park/Wild Thing for whatever reason at any time without prior notice.
8. Members must obey all park safety regulations and the instructions of the Wild Thing play area supervisors at all times.
9. Cards that require replacing due to loss or damage will incur a £2.50 charge. A card is considered to be lost after three visits have been made where the card has not been produced.
10. The category of membership bought must be relevant to the age of the child for the majority of the membership term.
11. Membership cards must be presented on every visit; failure to do so may result in delayed or refused entry, or you may be required to pay regular admission.
12. Memberships cannot be purchased with Tesco Vouchers or any other discount voucher.
13. Membership cards are only valid during normal open hours and do not permit early entry. Last admission and closing times must be obeyed.
14. Last admission is 4pm on all park opening dates. PLEASE NOTE: If you have left site there is no re-admission after 4pm on any day.
15. Membership cards are valid for use from the first Saturday of the Summer full park season to the last Sunday of October Half Term for all standard opening dates and times.
16. The Summer Membership card permits entry to the registered card holder only, any accompanying adults or children will be charged the current individual admission rate.
17. Registered Disabled members receive one free adult carer admission per visit.
18. Members under 16 must be accompanied by an adult who assumes all responsibility for their supervision whilst using the Park.
19. In the event of high visitor numbers we may use time-restricted sessions in Wild Thing. Membership holders are required to adhere to the allotted time to ensure the health and safety of all customers.
20. Failure to comply with these terms and conditions may result in Membership being revoked without refund.
21. We reserve the right to alter the ‘calendar of use’ at any time.
22. Purchasing Membership constitutes acceptance of all terms & conditions.
23. We do not offer refunds on Summer Memberships.
24. General Park Terms apply.

Discounts, Vouchers and Offers

Vouchers (Full Park Dates Only)

1. At times, we accept a variety of discount vouchers and offer codes.
2. Only one voucher can be used per transaction.
3. 2 for 1, 3 for 2 and other similar discount offers will be cheapest free.
4. Vouchers can only be used against standard admission and cannot be used with any other voucher or offer.

In-house Special offers

1. At times we may offer deals on admission, birthday parties, memberships and other services. These will be date restricted.
2. These offers can be for any date/s of our choosing throughout the year.
3. We reserve the right to hold back notification of special offers to a date of our choosing.
4. Any offer like this will not be honoured after the end date.
5. Other offers may be made on the same product or service at various intervals throughout the year.
6. Offers will not necessarily be the same each time.
7. We reserve the right to change, remove or void any offer.
8. Anything purchased using an offer cannot be refunded.

Facebook Promotions and Special Offers

1. Offers only valid for followers of our Facebook page.
2. Any offer must be collected by clicking the offer button on our Facebook page.
3. Facebook offers can only be redeemed in person.
4. Proof of collected offer must be shown at time of purchase.
5. Only one offer per Facebook follower.
6. Offer must be redeemed in person within the dates specified.
7. Each offer will have it’s own Terms and Conditions in addition to our Standard Terms and Conditions

Registered Disabled Admission

1. The registered disabled admission can be used for any person in receipt of DLA
2. You must provide a valid DLA/PiP letter on arrival to the park.
3. The Registered disabled admission includes an adult carer admission in the price
4. If the Registered Disabled child is under 2, the Registered Disabled admission still applies and and adult carer will be included. (saving you money on an adult admission)

General Terms for the 2020 Christmas event dates:

1. Guests are reminded that for technical, operational, or other reasons, any facility may be closed, altered, removed or be otherwise unavailable at any time without prior notice.
2. Children under 1 Years old are admitted free on all Christmas event dates but must be accompany by a full paying adult.
3. Admission to and prices for the Christmas event only apply during the Christmas event dates.
4. The Christmas event includes use of 3 rides/attractions. These rides/attractions cannot be accessed on their own during these dates.
5. Last admission times are variable, and unless otherwise advertised, last rides during the Christmas event are at 4.30pm. The venue/site and car park will be closed at 5.30pm.
6. Please read any signs throughout the venue and observe staff instruction at all times.
7. Access to other areas in the park is not permitted.
8. Adventure Wonderland reserves the right to vary admission rates without prior notice.
9. The Management reserves the right to refuse entry to the Christmas event for whatever reason. Being in possession of a pre-paid ticket does not give exemption from this.
10. In order to facilitate the security, safety and comfort of all customers and staff Adventure Wonderland reserves the right to remove from the park, without refund, anyone it deems to have behaved in a manner which has, or is likely to, affect the safety and enjoyment of other visitors or staff.
11. Adventure Wonderland reserves the right to conduct security searches and to refuse admission to you should you refuse to comply with such security searches.
12. The park runs a ‘Zero Tolerance’ policy for aggressive or inappropriate behaviour towards our staff.
13. Parents/guardians are responsible for the children in their care at ALL times, the staff at Adventure Wonderland are not employed to supervise the children attending.
14. Opening, closing and last admission times apply to all customers including members.
15. Car park at no additional charge. However, ALL vehicles are parked at the owner’s risk. Adventure Wonderland cannot accept any responsibility for damage, loss or theft of any vehicles or their contents whilst on these premises.
16. Adventure Wonderland cannot accept responsibility for any items lost or damaged inside the Park or Car Parks.

Website Use Terms

1. You are not permitted to alter or modify any text, graphics or photographs in any way and no use of any website material, including text and images, can be used without authorisation from the park owners/management.
2. No part of this web site can be used for any other purpose including transfer to another web site without the prior permission of Adventure Wonderland.
3. Adventure Wonderland works hard to ensure that all information on the web site is correct and accepts no liability or responsibility for any errors or omissions in the contents of this site.
4. Adventure Wonderland accepts no liability or responsibility for the content of any site to which a hypertext link from and to this site exists.
5. Such links are provided for your convenience only and Adventure Wonderland does not control such web sites and is not responsible for their content. The fact that this site has links to other sites does not mean that Adventure Wonderland approves of, endorses or recommends those sites, nor does it imply any association with their operators.
6. Adventure Wonderland accepts no liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on this web site or your downloading of any data from the site.
7. Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period.
8. By using the Adventure Wonderland web site you shall be deemed to have accepted these terms in full.

If you do not agree to the Terms and Conditions, please do not use this website.

The copyright and other intellectual property rights of all material on this site is owned by Adventure Wonderland or advertised 3rd party license holders.

You are not permitted to download any extract which includes trade marks or copyrights belonging to Adventure Wonderland or 3rd party from our website