Privacy Policy
Adventure Wonderland Privacy Policy
At Adventure Wonderland, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so place check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Who Are We?
We are Wonderland Park LLP, trading as Adventure Wonderland. We are a registered company (No. OC309069) and our registered address is 12 Haviland Road, Ferndown Industrial Estate, Dorset BH21 7RG. Our trading address is Adventure Wonderland, Merritown Lane, Hurn, Christchurch, Dorset BH23 6BA.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us via our form on our contact page or make a ticket purchase through our external ticketing site, DigiTickets.
What type of information is collected from you?
The personal information we collect might include your name, email address and IP address. DigiTickets will also collect information on our behalf in order to take payment for tickets - this will include your name, email address, address, telephone number and credit/debit card details. We also collect information regarding what pages are accessed and when but we are unable to link this to you personally.
How is your information used?
We may use your information:
- to respond to you when you email us
- to carry out our obligations arising from any contracts entered into by you as us
- seek your views or comments on the services we provide
- notify you of changes to our services
- send you communications which you have requested or that may be of interest to you. These may include news about what we have been up to.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will only contact you for marketing purposes by email if you have entered into any service contract or have signed up to receive our newsletter.
The only data stored in our websites logs are IP addresses but that piece of information does not directly identify a person as we collect no other data alongside it. We have no legal means of obtaining sufficient additional data to make such a link – therefore an IP address on its own is not classed as personal data and thus is not covered by GDPR.
Who has access to your information?
Only Adventure Wonderland and our payment partner DigiTickets will have access to your information you send us directly. We will not sell or rent your information to third parties. We will not share your information with third parties for any purposes including marketing.
If you leave a comment on our site, the information you provide will be passed though a third party to check if it is spam or not.
Your choices
You have a choice about whether or not you wish to receive information from us. If we have entered into any service contract or have spoken at length about negotiating a service contract – and you do not want to receive direct marketing communications from us about the services we offer, then you can opt-out of these communications by using the links in all communications to update your preferences. Or you can change your marketing preferences at any time by contacting us by email: info@adventurewonderland.co.uk or telephone on 01202 483444.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@adventurewonderland.co.uk, or telephone on 01202 483444. You also have the right to ask for a copy of the information Adventure Wonderland hold about you, and a right to be forgotten.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in your web browser, meaning the connection between you and the server is secure.
Non-sensitive details (sent via email forms) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Links to other websites
Our website may contain links to other websites run by other organisations, such as DigiTickets. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Use of cookies
Like many other websites, the Adventure Wonderland website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies. However, please note that if you choose to disable cookies, then parts of this website may not function correctly and it will severely harm our business, we will no longer be able to track visits to our website, see what the most popular pages are or devices looking at our website, it will be the equivalent of running a sweet shop, blindfolded with no stock-taking facility available.
By using and browsing the Adventure Wonderland website, you consent to cookies being used in accordance with this policy. If you do not consent, you must turn off cookies or refrain from using the site, all performance cookies will not be activated.
What cookies do Adventure Wonderland use?
Broadly, there are 2 types of cookie we use:
- Strictly necessary cookies. These are cookies that are essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with shopping baskets or e-billing. Without use of cookies, these features of the website could not operate.
- Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in October 2020.
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Adventure Wonderland. References to "our Website" or "the Website" are to adventurewonderland.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Adventure Wonderland
Adventure Wonderland, Merritown Lane, Hurn, Christchurch, Dorset
BH23 6BA
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Payyo
